Table of Contents
Information regarding Vietnam eVisa processing delays, how to verify application status, and methods to contact immigration support.
1. Understanding Vietnam eVisa Processing Times
The standard processing time for a Vietnam eVisa is 3 to 5 working days. This timeframe is an estimate and not guaranteed. Weekends (Saturday and Sunday) and Vietnamese public holidays are not counted as working days. Applications submitted outside of standard business hours will begin processing on the next working day.
Do not include weekends or public holidays when calculating the processing time for an application.
2. How to Check Application Status
If an application has been processing for more than 5 working days, applicants should verify their status on the National Web Portal on Immigration. The Registration Code, Email, and Date of Birth are required to access this information.
Common statuses include:
- In processing: The application is under review.
- Amended: The applicant must correct provided information (frequently related to photo or name format issues). Instructions are sent via email.
- Granted visa: The visa is approved and available for download.
For a step-by-step guide on this, check our article on how to check your Vietnam visa status.
3. Common Reasons for eVisa Delays
Several factors may extend the processing time of an eVisa application:
- Vietnamese Public Holidays: National holidays, such as the Lunar New Year (Tet) or Independence Day (September 2), suspend all processing operations.
- Incorrect Photo Format: Uploading photos with incorrect specifications (e.g., wearing glasses, poor lighting, or improper cropping) is a primary cause for delay. Refer to the photo requirements guidance.
- Name Format Errors: Incorrect arrangement of given names and surnames, or the omission of middle names. Refer to the name format guidance.
- High Application Volume: Peak travel periods may result in processing backlogs at the Immigration Department.
4. How to Contact Immigration Support
If an application remains in "In processing" status for more than 5 working days, applicants may submit an inquiry to the Vietnam Immigration Department via the official E-Support section on the National Web Portal on Immigration.
Inquiries should include the Registration Code and a clear request for a status update. Responses are typically provided within 1 to 2 working days.
Ensure the E-Support request is clear and includes the intended date of entry if the travel date is imminent.
5. Advisory Regarding Unauthorized Expedited Services
Applicants experiencing delays may encounter third-party services advertising expedited or "fast-track" processing. Exercise caution. Once an application is submitted through the National Web Portal on Immigration, unauthorized third parties cannot alter the official processing timeline.
Fraudulent services may charge substantial fees for expedited processing that they cannot fulfill. The legitimate method to resolve delays is through official channels or, if necessary, by submitting a new application.
Do not pay unauthorized third parties claiming they can expedite an existing application on the government portal.
Submitting a New Application
If an application is denied or requires resubmission, travelers may start a new application. Ensure all details and photographs meet the official requirements to minimize the risk of further delays.
Submit a new Vietnam eVisa application