Question 1

How long does it take to get a Vietnam eVisa?

Accepted Answer

The standard processing time is 3-5 working days. We recommend applying at least 1-2 weeks before your planned departure to account for any public holidays or technical delays.

Question 2

Can I apply for a Vietnam eVisa on behalf of someone else?

Accepted Answer

Yes, you may apply on behalf of a family member or colleague. You will need all their personal details, a clear scan of their passport data page, and a recent portrait photo of the applicant.

Question 3

What if I make a mistake on my application?

Accepted Answer

Minor errors can sometimes be corrected before submission. Once submitted and paid, the application enters the government system. If you notice an error after submission, contact our support team immediately. The system does allow limited corrections within 24 hours.

Question 4

Is there an age limit for the Vietnam eVisa?

Accepted Answer

No. Children of any age are eligible. Applicants under 18 must have parental or guardian consent, and if they have their own passport, they must apply for their own separate eVisa.

Question 5

What photo specifications are required?

Accepted Answer

Your photo must be taken within 6 months, have a white background, be facing forward, and show your full face. The size should be 4x6 cm or 2x2 inch, in JPEG format, and under 2MB in file size.

Question 6

Can I use a driver's license instead of a passport?

Accepted Answer

No. Only a valid international passport is accepted for the Vietnam eVisa application. Travel documents or ID cards are not accepted.

Question 7

My passport expires in 5 months — can I still apply?

Accepted Answer

No. Vietnam requires your passport to be valid for at least 6 months from your intended date of entry. You must renew your passport before applying for the eVisa.

Question 8

How much does a Vietnam eVisa cost?

Accepted Answer

A single entry 90-day eVisa costs $25 (government fee), and a multiple entry 90-day eVisa costs $50. There is an additional service fee for processing and support.

Question 9

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. PayPal is also accepted for secure payment.

Question 10

Is the visa fee refundable if my application is rejected?

Accepted Answer

The government visa fee is non-refundable once the application has been processed by the immigration department. However, our service fee may be partially refundable depending on the circumstances of the rejection.

Question 11

How will I receive my eVisa?

Accepted Answer

Once approved, your eVisa will be sent to the email address provided during application as a PDF attachment. You can also download it by logging into the 'Check Status' section of our website.

Question 12

Do I need to print my eVisa?

Accepted Answer

Yes, it is strongly recommended to print a physical copy of your eVisa. While some checkpoints may accept a digital version, many immigration officers specifically request a printed copy for stamping.

Question 13

Can I extend my Vietnam eVisa?

Accepted Answer

The 90-day eVisa cannot be extended while you are inside Vietnam. If you wish to stay longer, you must leave the country and apply for a new eVisa to re-enter.

Question 14

Can I change my entry/exit point after approval?

Accepted Answer

Your approved eVisa lists specific entry and exit points. While minor changes to entry points are often tolerated at major airports, it is safest to enter through the point specified on your visa to avoid any immigration issues.

Question 15

Do I need a return ticket to enter Vietnam?

Accepted Answer

Immigration officers may ask for proof of onward travel. It is highly recommended to have a return or onward ticket to another country ready to show upon request.

Question 16

Can I work in Vietnam on a tourist eVisa?

Accepted Answer

No. The Vietnam eVisa is for tourism and short-term business visits only. Engaging in paid work on a tourist visa is strictly prohibited and can lead to deportation.

Question 17

What happens at immigration when I arrive in Vietnam?

Accepted Answer

Present your passport and printed eVisa at the immigration counter. The officer will verify your details and stamp your passport with the entry date and the duration of your stay.

Question 18

Can I visit all parts of Vietnam on an eVisa?

Accepted Answer

Yes. The Vietnam eVisa grants you access to all provinces and cities throughout the country, including popular destinations like Ha Long Bay, Hoi An, and Phu Quoc.

Question 19

Why might my eVisa application be rejected?

Accepted Answer

Common reasons for rejection include: mismatched passport information, low-quality or incorrect photo format, passport validity under 6 months, or prior immigration violations in Vietnam.

Question 20

What should I do if my eVisa is rejected?

Accepted Answer

Review the rejection reason provided by the immigration department. If it was due to a clerical error or poor photo, you can correct the issue and reapply. Our support team can assist you in reviewing your application before resubmission.

Frequently Asked Questions

Application Process

Documents & Photos

Fees & Payment

After Approval

Entry & Immigration

Rejections & Issues

Still have questions?